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Rant or Rave
221 weeks ago, by James
Customer service is sales
After years with one supplier I'm moving my home broadband. I had some connection problems recently which may have been my provider or may have been my equipment. The starting point was calling them, which I had to do several times with increasing dread. It involved lots of queuing and repeated conversations with people with strong accents that I struggled with.

When I called to cancel the wait was very short and the person trying to talk me out of it very understandable, but it was too late.
219 weeks ago, by Tim
One of life's inevitable traumas.
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James Coakes

Profile James Coakes
Member Since:
27th May 2013
I live in Milford-On-Sea in Hampshire. When I'm not working I like to spend time with my family, walk my dog and read. I'm the founder of Lens Digital and I believe in simple, elegant websites that are fun and engaging to use.
Managing Director of Lens Digital Limited. This new start up is about excellent content for niche websites and increasing the amplification of our members through intelligent use of social media. I have extensive business experience stretching over the last 20 plus years, much of it in online enterprises.
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