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Rant or Rave
217 weeks ago, by James
Excellent customer service
The lines of customer service gold standards are being redrawn all the time and ideas that once seemed novel are being taken on by organisations who want to go that step further. Sometimes it's hard to think of new ideas to differentiate the service that you provide.

Well, take a bow Renaissance Hotels because according to a Tweet that I've just seen their guests came out to their cars this morning to find all of the snow and ice cleared off them.

Impressive. I hope they didn't scratch any.
216 weeks ago, by Tim
Nice touch, but hardly ground breaking. That should be standard when it snows.
216 weeks ago, by James
I think great customer service in the service industry, and probably others, is a series of nice touches. Combined they make life better for customers. Many are also simple, leaving competitors to ask; 'Now why didn't I think of that?'
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James Coakes

Profile James Coakes
Member Since:
27th May 2013
I live in Milford-On-Sea in Hampshire. When I'm not working I like to spend time with my family, walk my dog and read. I'm the founder of Lens Digital and I believe in simple, elegant websites that are fun and engaging to use.
Managing Director of Lens Digital Limited. This new start up is about excellent content for niche websites and increasing the amplification of our members through intelligent use of social media. I have extensive business experience stretching over the last 20 plus years, much of it in online enterprises.
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