Marketing Lens

A close-up look at marketing ...

PermaRANT:

 

Rant or Rave
229 weeks ago, by Tim
Good or Bad Customer Service?
Johnsons Dry Cleaners in Lymington recently rang and said they had a tie of mine needing collecting. When I went in they said it had been there since 2011.

One's immediate reaction could be how good it was of them to keep it this long and to still call me.

My thoughts didn't take long to feel they should have contacted me far earlier and not sat on my tie for almost 2-years.

So I ask you, did Johnsons give good or bad customer service here?

[This could be also be a RAVE]]
229 weeks ago, by James
Good customer service but bad storage management?
228 weeks ago, by Jackie
And you didn't notice that your tie was missing for two years? I call that bad wardrobe management ;-)
228 weeks ago, by James
It could have been a bad tie.
228 weeks ago, by Suzan
Must have been quite a strong tie to survive being sat on by a dry cleaning company...
Please Login or Sign Up to respond.
1
YAYs
0
NAYs
1
FAVOURITES
4
RESPONSES
Unique Views: 681 | Total Page Views: 771
comments powered by Disqus

Tim Coe

Profile Tim Coe
Member Since:
28th May 2013
Personal:
I run my business from a High Street office in the Georgian seaside market town of Lymington on the edge of the New Forest. I've lived there since the age of 11 apart from a 6-year spell in Walton on Thames, Surrey.. I love music, food, boats and sport [see interests below for specifics] Since the age of 18 I have worked exclusively on my own businesses; from plans to launch an 80-van mobile car valeting franchise, that were scuppered last minute due to a 3 month emergency hospital visit, to importing Nissan vans from Dublin, my career has been a lot of fun. I have started businesses in transport, music, automotive, sales, franchising, catering, development land, conveyancing, tax and of course…unavoidably and unsurprising to me I have ended up where I knew I would one day... marketing. I know James Coakes [at a distance] and have eaten a sandwich in his office located a sausage roll throws away from my own HQ.
Professional:
BUILD UNQUESTIONABLE CLIENT LOYALTY FOR YOUR B2B SERVICE BUSINESS AT THE UK’S ONLY REGULAR MARKETING BASED WORKSHOP Business is about standing out & not blending in Implanting your company’s offer into the minds of your intended buyers should be your no.1 priority. Encouraging people to talk about your business in the way you want them to isn’t easy, but it’s vital. It is possible though. All you need to do is decide what do you want to be known for & how do you want others to describe you. Next, create your USP [your Utterly Seductive Proposal] and forcefully rubber-stamp it across the entirety of all your marketing. Your Utterly Seductive Proposal is the all-conquering headline by which you wish to be known by. It powerfully and succinctly conveys why your ideal target client should do business with YOU over any of your competitors. I run events in the south of England where the entire focus is on creating your USP. http://www.myusp.biz/events
Companies:
There are no companies to show.
Latest Rant & Rave Responses:

Show More Reveal